FAQ'S

The limited edition prints that I have released are fine art reproductions of original artworks, with archival pigment ink on Hahnemuhle German Etching 310gsm fine art paper. These are released as a limited run, meaning that once the edition is sold out, they will not be made available again. The fine art printing process combines long-lasting archival inks with high-quality art paper, achieving prints of superior quality, light fastness and deep vibrant colours.

Listed prices include careful packaging for shipping. All shipping costs will be shown upon checkout, however, please be advised that local taxes and import duties may apply and are not included in the shipping costs. I ship with a door-to-door express delivery service and you will be sent a tracking number as soon as your order has been collected by the courier.

The cost of shipping framed works to international destinations is high due to the protective packaging required for safe transit. Unframed artworks will save on international shipping costs.

For unframed orders, please allow 5 – 10 business days. Framed orders have a lead time of 15 – 20 business days. You will receive a tracking number as soon as your order has been collected by our courier.

We have included various framing options for the prints on this website. The options of black, white, and wood thin edge box frame with float and raise on 30mm white mount board behind glass and their prices include careful packaging. Please note that framed orders have a lead time of 15 – 20 business days.

I have partnered with PayU Secure Payment Gateway which allows me to seamlessly accept international payment. This means that VISA and Mastercard payments are accepted internationally, and Instant EFT payments are possible for South African shoppers.

Please note that although my website may display in your currency, the final payment will be processed in South African Rands.

SnapScan is also available to make payment for South African customers

Please follow this link to request a private commission: springstudioart.com/commissions or visit nicolataylorart.com for originals

We package our orders with the utmost care for safe transit. In the unlikely event that an item is damaged during shipping, please send an email with detailed photos of the packaging and damages directly upon arrival (within 24 hours) to hello@springstudioart.com. If you work has arrived damaged we will only be able to assist you with a liability claim for the shipping cost paid and possibly the cost to replace the frame. If the work is reproducible, we will further discuss the option to reprint it at a reduced price, but we prefer to manage these issues on a case-by-case basis.

If a package is lost, stolen or damaged in transit a claim needs to be filed with the shipping service provider used and not with Spring Studio.

If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, Spring Studio is not responsible and will not issue a refund or store credit. The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier. Spring Studio cannot be held responsible for late or missing deliveries.

Spring Studio does not accept returns. If there is a defect or problem with your order please contact us within 24 hours of receipt of goods, with photos and we will be happy to assist you.

Packages refused or returned will be subject to the cost of returning the shipment and our restocking fee of 10% per item. As a small business, the time, labour, and materials that contribute to fulfilling an order are significant resources. The restocking fee contributes to processing orders and providing thoughtful, timely customer service.